Returns
Extended Christmas Returns Policy
Purchases made between 1st October and 24th December 2024 will automatically qualify for our Extended Christmas Returns Policy. Any items bought during this period can be returned to us unworn and in their original packaging until 14th January 2025. Please ensure that returns are sent in time to reach us by this date.
How long do I have to return?
You can initiate a return within 60 days of the dispatch date. Please ensure that the items are in their original packaging and remain unworn to be eligible for a refund.
How can I return my order?
If you are located in the UK, we provide a pre-paid Royal Mail Return label in your parcel. To create a new return label, please click here.
For added convenience, Royal Mail now offers a parcel collection service directly from your doorstep at no extra cost. You can use the Tracking Code from our pre-printed return label to book a collection via the Royal Mail App, or generate a new label and select the Collection option, to book suitable collection time.
For home collections, you do not require a printer as a Royal Mail representative will print the label when they collect your parcel.
Customers outside of the UK are kindly requested to return the items using their preferred postal service to the address specified on the dispatch note.
Are returns free of charge?
Returns to one of our stores are free of charge. Simply take your shoes and the dispatch note to one of our stores and our team will process your refund.
For returns by UK post, we offer a subsidised return label costing just £3 per label as well as a free home collection service with Royal Mail. We strive to make the return process as convenient as possible by including a pre-printed label in every box. When you use our prepaid return label, a £3 fee per label is deducted from your overall refund.
In cases where Begg Shoes or our products are at fault, any costs associated with returning the items (if necessary) will be waived.
How long does it take to receive a refund?
Once we receive your returned parcel in our care, we aim to process refunds within 5 working days. You will receive a confirmation email notifying you of the refund once it has been processed.
Please allow 5 working days from the date Royal Mail delivered the return parcel before getting in touch regarding your refund.
What should I do if my shoes arrive faulty, damaged, or incorrect?
If you encounter any issues with faulty, damaged, or incorrect items that were shipped to you, please contact us immediately by emailing info@beggshoes.com for assistance.
Our team may ask you to provide photographs to help us understand the problem and offer a prompt resolution.
My shoes have become faulty after wearing them.
Please contact us via email at info@beggshoes.com and we will start by requesting some good-quality photographs to allow us to begin an investigation. Please do not post back faulty shoes unless specifically requested by our team.
We will always request the following photographs to gain a full understanding of the issue you have experienced:
- Side-by-side photos of the soles of both shoes.
- Side-by-side photos of the shoes taken from above.
- Detailed photos highlighting the specific issue or defect.
Once we receive these photographs, we will promptly forward them to one of our footwear experts for a thorough review. In some instances, we need to seek a second opinion from our Manufacturers to ensure an accurate assessment.
For our full Returns policy including International returns information, please click here.
